Terms of business, written to be actually read.

Quotes and scope

All work is quoted in writing before it starts, itemised so you can see what each element is for. A quote stands for 30 days. Design approvals, development responsibilities, supplied content, third-party costs and migration work are included or excluded explicitly. Work outside the agreed scope is quoted separately before it happens; nothing is added to an invoice by surprise.

Payment

One off projects are invoiced as agreed in the quote. Ongoing work is invoiced monthly and rolls month to month; either of us can end it with notice to the end of the current month. Invoices are payable within 14 days unless the quote says otherwise.

What is promised, and what cannot be

I promise work done personally and diligently to the scope agreed, honest reporting against data you can verify, and prompt disclosure if my view of the project changes. No specific ranking, traffic, revenue, conversion or third-party platform outcome is guaranteed. Search engines, hosting services, payment providers, plugins and external platforms remain outside my control.

Your responsibilities

You confirm you are entitled to authorise changes to the website concerned, provide access and approvals reasonably needed for the agreed work, and hold appropriate rights to materials, data and branding you supply. You are responsible for checking factual, legal and regulatory claims in supplied or approved content. Recommendations you implement yourself are implemented at your discretion.

Confidentiality and liability

Your data, access credentials and commercial information are kept confidential and used only for the work. Liability for any claim is limited to the fees paid for the work giving rise to it, and nothing in these terms limits liability that cannot lawfully be limited.

Governing law

These terms are governed by the law of England and Wales and any dispute belongs to the courts of England and Wales. Last reviewed 13 July 2026.